Shop Policies
*DO TO THE CURRENT HEALTH CRISIS (COVID-19) WE WILL NOT BE ACCEPTING RETURNS AND/OR EXCHANGES AT THIS TIME. PLEASE MAKE SURE YOU ARE PURCHASE THE CORRECT FIT AT CHECKOUT (I.E. WOMENS OR UNISEX AS THEY ARE VERY DIFFERENT IN SIZING)
WE APOLOGIZE FOR THE INCONVENIENCE.
____________________________________________________
*PLEASE - DO NOT SEND US A DM VIA INSTAGRAM REGARDING YOUR ORDER* ALL QUESTIONS NEED TO BE EMAILED TO: BEE.AND.MAE@GMAIL.COM
WITH YOUR NAME AND ORDER NUMBER*
to visit our privacy policy page, please click HERE
*Our operating business hours are Monday-Friday from 9am-5pm pst.
NO EXCHANGES OR RETURNS FOR Black Friday SALES. ALL SALES ARE FINAL
__________________________________________________________________
All orders ship In 7 business days (unless there is a big sale, it may take a day or two longer) when your order is placed (unless otherwise specified i.e. if a big restock was placed which takes about 7-10 business days to get out because of all the orders) PLEASE NOTE - WE SHIP OUT ORDERS EVERY THURSDAY - 1 time a week. For example, if you receive a shipping notification/fulfillment email on Monday - your order will be shipped the following Thursday. As we receive so many orders daily, we cannot make trips to USPS every single day - so Thursday is our shipping day.
__________________________________________________________________
MAKE SURE your address is correct when you check out. We will not refund or resend an order for a wrong address entered at check out. If an order is sent back to us due to a wrong address number, the customer is responsible for the additional shipping charge to resend (same goes for exchanges and/or returns)
__________________________________________________________________
DOMESTIC Packages do not automatically come with insurance. Orders will ship through USPS and you will be emailed when shipping occurs along with a tracking number. Once the package goes into the hands of USPS we are not responsible for any lost, stolen or damaged goods along the way. Packages will arrive between 2-5 *business* days (for domestic) AFTER they are shipped. Please check your email inbox and spam to get tracking info to see the process of your package. If you do not receive your package within the 2-5 *business days* you will need to contact your local post office and give them your tracking info to have them search for your package.
__________________________________________________________________
INTERNATIONAL Orders: Unfortunately tracking limited for packages, so order cautiously. Buyers are responsible for all customs and imports taxes that may apply.
** Please allow 1-12 weeks+ for International orders to arrive once they ship. Going through customs can take a bit of time. We are not responsible for any handling fees your country requests for pick up**
___________________________________________________________________
PLEASE NOTE: All sales are final. We are unable to process returns and/or exchanges. Due to hygiene reasons, if you have already worn any of your Bee and Mae tees they will not be accepted for returns. No exceptions. We will not accept apparel for returns/exchanges that have been washed.
PLEASE be sure to check our measurement charts before ordering.
There are women's sizes as well as unisex. Both are very different - please be aware which fit you are choosing at checkout.
If your order is damaged, we sent the wrong product, contact us and we will take care of it!
We are not responsible for any loss or delayed packages due to the postal service. For pins, we are not responsible for any losses due to faulty pin backings or damages due to USPS.
$2 restocking fee for any shirts sent back.
*Absolutely no exchanges or returns for stickers and pins*
***If receive your order and there is another issue (missing product from package, etc) please email us at BEE.AND.MAE@GMAIL.COM and we will get it sorted out ASAP. ***